Communicating Expectations

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You know, for someone who has written 150+ blog posts about leadership, you might think I would learn some of my own stuff along the way.

Last week we took a trip, and one of the biggest tensions on the trip was the realization that I had not clearly communicated expectations.

Years ago, I realized that trips would go smoother if I were able to communicate what I expect from students on a trip, so I typed up a sheet with about 15 bullet points. Most of them were simple (work hard, respect adults, Christ first, etc.). Each trip I pass those expectations out, and we go over them. It’s been a solid approach for a number of years.

Then, last week, I realized something I had left off the list. In fact, it was something I have never considered as part of the communicating expectations part of any trip. The result: pain and anguish.

I would get frustrated and respond to situations poorly because I was frustrated, but because I wanted to show grace, I would relax my guideline. So, basically what was happening was the kids on the trip never knew what to expect. How was I going to react? They couldn’t predict, so they coped in their own way.

The tag line on this site is “helping expand your leadership influence.” If I could challenge you to do one thing, aside from asking the 3 Questions, I would implore you to learn to clearly and specifically communicate expectations.

Leadership does not happen in a vacuum. When I blog, I am not speaking only about self-leadership. Leadership happens when we create movement in a group of people toward a common goal. Leadership happens when we lead others to accomplish something.

But, if the people you are leading do not know what to expect, they will either live in a state of second guessing and fear, or they will go off the rails doing what they want.

Learn to effectively communicate expectations, whether it be behaviorally, situationally, results, or interactions. When you make it clear what you expect, the number of people who line up to follow you will continue to grow.

My Calling is Not Your Calling

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I still remember where we were as my pastor and I talked about the difference between us as ministers and people in the church. It was not us bashing church members, but wrestling with the reality that we are more committed to the ministry of the church than most people, and the tension that creates.

Last week I talked about the difference between a calling and a job. Click here if you haven’t read it yet.

Today, let’s talk about the leadership principle that grows out of finding your calling: just because it’s your calling does not mean it is someone else’s calling.

I fancy myself a thinker. I think I inherited/learned it from my dad. If I have spare moments, I am likely thinking about ministry. Ministry is my calling. At almost any point in time, I can start a discussion about ministry.

The reality is, however, the people I lead do not think about ministry the way I do. They volunteer to serve. They care, and show they care by showing up. But if their calling lies somewhere else, they generally are not spending extra time dreaming up next steps for ministry.

The challenge for us as leaders is to help people find their sweet spot. When we can find a way to pair someone’s passion with a ministry opportunity, everyone wins.

If I ever decide to expect the same commitment and dedication from a volunteer as I have, there is almost always conflict. Because my calling is not their calling, and thankfully, their calling is not my calling.

Are you holding people to expectations you hold for yourself? Are you expecting those you lead to be as invested emotionally as you are? If the people you lead are volunteers, I invite you to reevaluate your expectations today. Have some conversations to discover callings, and then set your expectations accordingly.

Calling vs Job

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A few years ago I took a break from full time ministry. During that time, I worked on my dad’s farm and served part time at a church. This week I have been reflecting on one of the conversations I had with my dad toward the end of my time farming.

My wife and I were wrestling with returning to full time ministry. We thought it was maybe time to send our resume out and see what happened.

I remember pulling up to the barn, turning the key off, and sitting in the pickup for the conversation that followed. As I talked with my dad about the transition, he told me “I can tell your heart isn’t in farming. When I was your age I spent spare moments dreaming what I could do to make the farm more successful. You don’t do that.”

My dad wasn’t belittling me, but he was pointing out something he saw in me: Farming wasn’t my calling. Ministry was my calling.

He was right. I didn’t spend my spare moments thinking about the farm. On the contrary, I spent my spare moments thinking about church. Farming was what I did for almost 3 years so I could serve part time at a church. Farming was where my paycheck came from. It was how I provided for my family.

So, what’s the difference between calling and a job? When we find our calling (ministry, farming, teaching, etc.), we are able to throw ourselves into it. We do what we do out of love for the opportunity, because we couldn’t imagine doing anything else.

When we have a job, we leave work and start thinking of something else. That something else is likely your calling, and it’s not limited to ministers and farmers.

I have a friend who over the past few years has worked in the oil field, then as an aviation mechanic. Just recently, however, he seems to have found his calling. Last summer, he finished police academy and has been serving as a police officer ever since. He loves it. He knew his calling for years after finishing the military, and finally got the opportunity to pursue it, and I couldn’t be happier for him.

What’s your calling? Is your current occupation your calling? Or, are you working a job until you can pursue your calling? This isn’t an easy answer, but my hope for you is that you will find the joy of fulfilling your calling.

Where We Are With 3 Questions

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About 2 years ago I stumbled onto what I consider a pretty simple concept. It actually happened on a Sunday I took off, and was the result of evaluating a story I heard. Kind of crazy how things like that happen.

The bottom line is this: about 2 years ago, the 3 questions were born. This entire blog revolves around these three question, so click here to read a more in-depth explanation. But, as a refresher, the 3 questions are:

  1. What needs to be done?
  2. What can I do?
  3. Who can I get to help?

Today, I thought I would share where I am with these three questions. I have spent the last two years teaching these questions to my student leadership team, taking time after each mid-week program to evaluate how they did at answering the 3 questions. One of the key things I learned this year was the redundancy of asking the 3 questions.

Growing up I ate the same thing for breakfast about 90% of the time. My dad would make a batch of waffles at one time, and I would eat waffles every morning. There’s a rhythm in eating the same thing every day.

There’s also a rhythm in answering the 3 questions. It takes discipline, focus, and a desire to make a difference.

For working with teenagers (and I’m guessing the same would be true for adults), the challenge is finding a way to keep the  3 questions fresh. After all, not everyone wants waffles everyday for breakfast.

So, this summer, on our leadership trip, I plan to sit down with a couple kids and re-evaluate how to implement the 3 questions. Even this is the 3 questions in use (what needs to be done-evaluation, what can I do-evaluate, who can I get to help-student leaders who have put the questions into practice.)

The bottom line is this: when I ask myself (and answer) the 3 questions, my leadership grows. It may not be flashy. It may not be exciting. But I see results. The 3 questions lead to leadership results. But everyone’s context is different.

There’s not much application today other than to say: learn to ask and answer the 3 questions. Your context may be different than mine, but I still believe whole heartedly you can expand your leadership influence when you regularly invite people to help you accomplish what needs to be done.

 

Learn From Your Mistakes

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Learn from your mistakes. Seems like a simple concept, right?

But when was the last time you stopped to ask yourself if you’re truly learning from your mistakes? When was the last time you admitted you made a mistake?

I think there’s a fine line in here. I never want to wear a badge of “proud to make mistakes” on my chest, because mistakes are embarrassing. But I also never want to wear a badge of “mistake free since ’93” either.

Mistakes come from 2 places. New mistakes and mistakes of comfort.

New mistakes happen because we are trying something new. We step out of our normal routine, maybe swing for the fences with something, and make a mistake along the way. Whether the something we tried is a success or a failure on the whole, the mistakes we make are all part of the learning process.

Mistakes of comfort, on the other hand, happen because we are too lazy to correct them. Sound harsh? It may be, but that doesn’t make it less true. Mistakes of comfort are the result of knowing we are making a mistake, but we’ve made it so many times that we know the outcome and think we can live with it. Mistakes of comfort are dangerous and damaging to our leadership.

If you want to grow as a leader, take some time to evaluate the last few months. What mistakes of comfort keep popping up? My tendency is to laugh them off, but I know they need to change. What about you?

The bottom line is this: if you desire to grow as a leader, you need to learn to eliminate mistakes of comfort but maximize new mistakes. Taking risks can aid growth, but accepting mediocrity kills it.

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